Frequently Asked Questions
Professional answers for the modern barber.
How long does shipping typically take for professional equipment?
We process all orders within 24-48 business hours. Standard shipping typically takes 3-5 business days, while heavy equipment like barber chairs may require freight shipping and takes 7-10 business days.
What is your return policy on shears and clippers?
Due to hygiene and safety standards, we offer a 14-day return policy on unused tools in their original packaging. Please note that used shears or clippers with hair residue cannot be returned.
Do you offer wholesale pricing for barber shops and schools?
Yes, we offer tiered bulk discounts for licensed professionals and educational institutions. Please contact our sales team with your license number to set up a professional account.
Are your electrical tools covered by a warranty?
All electrical tools, including clippers, trimmers, and dryers, come with a one-year manufacturer's warranty. Arsenal Barber Supply also offers an extended protection plan during checkout.
How can I track my order?
Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you ship internationally?
Currently, we ship to the United States and Canada. International shipping rates and customs duties are calculated at checkout based on the destination and package weight.